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For all technical, accounts and programming enquiries:
(Mon - Sun, incl Public Holidays)
083 900 DSTV (3788)
*VAS rates applyJohannesburg:
(011) 289-2222Pretoria:
(012) 422-2222Durban:
(031) 710-2222Cape Town:
(021) 508-2222Port Elizabeth:
(041) 395-2222Bloemfontein:
(051) 503-2222Call Centre hours:
07:00 - 23:00(Mon - Sun, incl Public Holidays)
MultiChoice general fax:
(011) 577-4901E-mail:
webenquiries@multichoice.co.zaDStv General FAQS
- Explain the safety net option for recording on the HD PVR?
- Do all the HD PVR models have series recording?
- Why does the newest model (the HD PVR 2P) not have series recording and when will this feature be available?
- How does series recording work?
- How do I cancel/delete a series recording?
- Do all the HD PVR models have DStv ON DEMAND?
- Why does the newest model (the HD PVR 2P) not have DStv ON DEMAND and when will this feature be available?
- What are the key differences between the various PVR models?
- What other XtraView decoders can be connected to a HD PVR?
- If I have the SD PVR and HD PVR do I need a new smartcard for the SD PVR?
- What installation is required for the HD PVRs?
- I’m using a communal dish and shared decoder to watch DStv (ie. each unit does not have their own separate decoder). Can I use the HD PVR?
- What are the restrictions in terms of performance if I don’t have a twin LNB installation?
- Will the HDMI connection from the HD PVR work on a HD monitor that only has DVI ports?
- If I am getting a new installation, what size dish is recommended?
- On the 4-tuner HD PVR, why do Tuner 2 and Tuner 3 not show signal strength?
- Can I swop my HD PVR for the HD PVR 2P model?
- I recently bought a decoder. If I had known a new decoder was launching, I would have waited. Can I please bring it back and swop it / get an upgrade to the HD PVR 2P?
- Why doesn’t the song title and musician information display when I am on the DMX channels?
- Why are my HD PVR recordings sometimes incomplete (ie. the last 5 minutes of the recording are missing)?
- Why does the TV Guide not have any searches or genres?
- What is HD?
- What do I need to watch HD content?
- What is HD 'Ready' TV?
- Will I be able to watch HD content on my current, non-HD TV?
- I have a non-HD TV. Will I still be able to get the surround sound on the HD content?
- If the TV set is marked as 'HD compatible', is it suitable for viewing content?
- Does viewing on a HD TV connected to a HD PVR mean that I am watching High Definition content?
- What are the different HD resolutions, which one does MultiChoice use for HD broadcasts and why?
- Will I pay extra to use the PVR functionality on a HD PVR?
- What do the HD PVRs offer?
- Why aren’t the HD PVRs dual view decoders?
- Will MultiChoice bring out a dual view HD PVR in the future?
- When will a single view HD decoder be launched?
- What size hard drive do the HD PVRs have?
- What size buffer do the HD PVRs have?
- Will the current smartcard work with the HD PVRs?
- Do the HD PVRs come with a HDMI cable?
- Do the existing remote controls work with the HD PVR?
- If I need to cancel my PVR subscription, can the HD PVR be used as a single view decoder?
- What is the warranty on the HD PVR?
- How do I set a time based recording?
- Can I pay my DStv Account at a FNB Branch or ATM?
- Can I add Indian channels to DStv Lite?
- We understand that the Top TV EPG is much better than the DStv EPG?
- Why are DStv’s channels organised the way they are?
- What improvements have you done to the DStv bouquets?
- I currently have DStv Select / DStv Compact / DStv Premium, can I downgrade to DStv Lite?
- What is the cost of each bouquet offered?
- Why can’t I get a dish magazine if I’m a DStv Lite subscriber?
- How does your DStv Lite package compare to the Top TV offering?
- How do I pay for DStv Lite?
- I currently have EasyView, can I upgrade to DStv Lite?
- Can I have Xtraview on DStv Lite?
- Who are you trying to target with DStv Lite?
- Is DStv not merely increasing the repeat rates on the offering of DStv Lite?
- Can I pay my DStv Account using a Debit Order?
- Does MultiChoice accept Internet Payments for my DStv Account?
- Can I really pay my DStv Account at Shoprite Checkers?
- How do I pay my DStv Account?
- I’m a DStv Premium or Compact bouquet subscriber. Can I downgrade to DStv EasyView?
- What is the difference between the DStv Select 1 and DStv Select 2 bouquets?
- Can I get a discount if I take DStv Select and another bouquet (e.g. Compact, Indian or Portuguese)?
- I subscribe to DStv Select through Vodacom - why can’t I get access to the DStv Indian or DStv Portuguesa bouquets?
- Why is M-Net not part of the DStv Select packages?
- I’m a DStv Premium or Compact bouquet subscriber. Can I downgrade to DStv Select?
- Why is there no discount/separate DStv Compact bouquet available for pensioners?
- Why can I not choose the channels I pay for on DStv Compact?
- Can I add channels to EasyView and pay extra?
- Why are there no sports channels on EasyView?
- Why are there no Indian Channels on the DStv EasyView bouquets?
- Why is M-Net not part of the EasyView packages?
- Why does DStv Compact have more channels than M-Net, but cost less?
- Why does the new range of LG Scarlet LCD screens not work with the HD PVR?
- Why are my HD PVR recordings sometimes incomplete (i.e. the last 5 minutes of the recording are missing)?
- Why does the programming info on the HD PVR i-plate and the info in the TV Guide take so long to load?
- On the SD PVR pushing the rewind button once, jumps back 10 seconds. Why does this not work the same way on the HD PVR?
- Why does the HD PVR TV Guide not have any searches or genres?
- Why does signal loss impact recordings on the HD PVR?
